Start with prebuilt automations

Determine customer sentiment and escalate negative tickets to Slack.

When a Zendesk ticket is 1 hour from breaching SLA, alert the team in Slack.

Auto-close tickets reopened by a 'Thank You' message with no additional requests.

Add private comment with conversation summary when escalating tickets to "Tier 2" group.

For new Intercom conversations, add customer lifecycle data from internal API.

For customers with non-English locale, redact PII, then translate each message to English.

Tag conversation based on customer intent determined by AI.

When customer DSAT is received, get Slack message with root cause, and track in Google Sheet.

Add Jira issue updates as notes to Intercom conversations.

Alerts on Slack when queue of unassigned tickets exceeds a threshold on the weekend.

Receive a Slack message every time a new payment webhook is received from Stripe.

Create a Hubspot contact when someone submits a form on your Webflow site.