AI that runs
insurance operations
Strada’s agents complete claims and servicing work end to end for carriers, TPAs and MGAs, inside the systems you already run on.
Book a demoTrusted by carriers, TPAs and MGAs
Use cases
Put everyday insurance
work on autopilot
Conversational AI
- Claims FNOL intakeFull first notice of loss over phone, chat or email, around the clock.
- Policyholder servicingAddress changes, ID cards and coverage questions, answered on first contact.
- Billing & payment processingBalances, due dates, payment links and auto-pay setup.
- Claims status updatesLive status pulled straight from your claims system.
Agentic backoffice
- Claims processing supportReserve updates, notes and document intake written back automatically.
- Endorsement processingValidates the policy, generates the document, updates policy admin.
Outcome
80%of contacts resolved end to end, with no human in the loop
- Auto
- Home
- Workers’ Comp
- General Liability
- Disability
Conversational AI
- First notice of lossStructured intake for every line you administer.
- Claimant status callsLive claim status without pulling an adjuster off work.
- Provider & vendor inquiriesBill status, authorizations and scheduling.
- Appointment schedulingIMEs, inspections and follow-ups booked into the calendar.
Agentic backoffice
- Claim setup in claims systemOpens the claim with every field already populated.
- Document processingClassifies, extracts and files whatever arrives.
Outcome
70%handle time reduction on every submission that comes in
- Workers’ Comp
- Auto Liability
- Property
- General Liability
Conversational AI
- Agent support lineAnswers agent questions on submissions, appetite and status.
- Billing inquiriesProvides invoice, commissions and payment status.
Agentic backoffice
- Endorsement processingValidates the policy, generates the document, updates policy system.
- Carrier portal navigationRetrieves policy documents, dec pages and loss runs from carrier portals and files them in your systems.
- COI issuanceValidates coverage, generates certificates of insurance and delivers them to the requester.
- Policy issuance reviewVerifies forms and endorsements against policy rules, flags missing or incorrect ones and routes exceptions.
Outcome
98%data accuracy across policy and document processing
- Commercial Property
- General Liability
- Professional Liability
- Commercial Auto
Impact
Strada by
the numbers
Measured across live deployments with carriers, TPAs and MGAs, on the workflows Strada runs end to end.
Customer stories80%
of contacts contained end to end, across voice, chat and email
+12%
policyholder retention
70%
reduction in average handle time
Strada’s agents handle conversations and interact with your policy, claims, and CRM systems to do work in real time. Your teams step in when needed, with full context and control.
Don’t just take our word for it
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“Within 48 hours of going live, our containment and completion rates were already up. I’ve rarely seen a deployment move that quickly.”
Customer story
Read the Story
Kimberly BarnesGen AI Product Manager
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“We’ve been positively surprised at the consistency of claims FNOL with Strada’s AI. It has created standardization that makes it easier for the team to audit, report and act on FNOL.”
Customer story
Read the Story
Fernanda SoaresChief of Staff
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“The speed Strada moves at is best in class. Being able to ingest information and deploy agents in nearly the same day is something I haven’t seen elsewhere.”
Customer story
Read the Story
Aviad PinkovezkyPresident & CEO
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“The turning point was when we saw policies close from leads we had already written off. That’s when it clicked. This wasn’t just automation for efficiency, it was revenue we were getting back.”
Customer story
Read the Story
Nick GoodfellowVice President, Insurance Operations
Platform
From the first conversation
to the work that follows
Conversational agents that never put anyone on hold
Answer calls, emails and messages. Complete the request in the same conversation.
Agentic workflows that finish the job
Validate the details, prepare the documents and update your systems. Every step stays on record.
- Endorsement processing
- Browser automation
- Document processing
- Carrier portal navigation
- COI issuance
- Claims processing support
Control
Everything the agents do stays in your hands
Every agent runs inside the permissions your team already uses, and leaves a record a person can read.
- Access is scoped per role, never per seat
- Every action logged with its full context
- Handover passes the whole transcript to a person
- Escalation thresholds your team defines
Watch the queue as it moves, then open any single conversation and see exactly what the agent did.
- Volume, containment and outcomes, live
- Export to your warehouse or as CSV
- A trace of every step, with timings
- Sentiment flagged before a call escalates
Run a change against real scenarios before a customer ever hears it, and see what the agent still cannot answer.
- Simulated conversations before release
- Knowledge gaps surfaced automatically
- Regression suites catch what a change broke
- Roll a prompt version forward or back
Native integrations to the systems you already run on
200+ systems connected, by API or browser agent
- Policy systems
- Claims management
- AMS
- CRM
- CCaaS
- APIs & MCPs
- Legacy systems
GuidewirePolicy & claims
Duck CreekPolicy & claims
Applied EpicAMS
VertaforeAMS
SalesforceCRM
OutlookEmail
GenesysCCaaS
CXoneCCaaSBrowser agents
No API? No problem.
Strada still works.
Browser agents operate carrier portals and legacy tools the same way your team does, with the same audit trail.
01Signs in to the portal 02Fills forms and reads data 03Records every step it took
See it runWhy Strada
Why enterprises choose Strada
Enterprise controls across data handling, infrastructure and every model we call.
- SOC 2 Type II, GDPR, HIPAA and CPRA controls
- Isolated environments per customer; your data never trains models
- Zero-day retention with AI providers, with a full audit trail
A dedicated team owns your deployment end to end, and stays with you after go-live.
- Dedicated FDEs assigned from day one
- Hands-on integration with your systems and compliance requirements
- Training so your team can evolve the agents without us
Agents run inside the permissions your team already uses, and every action is on the record.
- Auditability of every interaction, action and workflow
- Escalation rules configured to your thresholds
- Role-based access and versioning for every agent and action
Recognition
Memberships and press
FAQ
The questions
we get most
FNOL, policy servicing, renewals, quote intake, claims status, and outbound follow-up across voice, email, chat, and SMS, purpose-built for carriers, MGAs, and brokers.
Native connectors for major policy admin, AMS, and claims platforms. Where no API exists, browser agents operate legacy portals the same way your team does, with the same audit trail.
Every workflow has clear escalation rules and a live handover with the full transcript. Your reps see exactly what the agent did before they take over.
SOC 2 Type II, GDPR, HIPAA safeguards where required, CPRA, and isolated tenancy. Model providers do not train on your data.
Customers report 80% containment across voice, chat and email, 70% lower handle time, and double-digit CSAT gains within the first weeks of production.